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Armed Hold Up - Survival Rules

The majority of robbers are males on the look out for premises that are either isolated or easy to enter and leave, and where the cashier will offer the least resistance. Lone, junior cashiers are particularly at risk. The perfect target is a solitary retail outlet located on either a main road, open late at night and staffed by a single worker. Although a hold up takes less than 90 seconds on average, the robber will usually take the time to check out the exterior and interior of the premises prior to the crime. Be aware of people coming into the premises and browsing at length and then purchasing a cheap and obvious item from the counter.  Suggestions to reduce the risk to the retail outlet is to position the cash register away from the front door and use wide counters which are raised above the general area to reduce the ability for robbers to rush in and reach over the counter. Always keep the rear entrance locked and ensure access points are secure. Listed below are some useful tips to follow in the event of an armed hold up. We hope you find them useful.

STAND STILL

Identify the situation. Keep your hands where they be seen and do not make any sudden or quick moves. Stand slightly side on to the robber. The telephone must not be used.

 

OBEY THE ROBBER’S INSTRUCTIONS

Do exactly what you are told.  Allow the robber/s to leave. The sooner they leave the safer.

 

REMAIN CALM & QUIET

Speak only when spoken to. Avoid shouting or provoking the robber/s. Be submissive and avoid drawing attention to yourself. Avoid staring at the robber/s and/or making direct eye contact.

 

OBSERVE, IF YOU CAN, SAFELY

Make a mental note of the robber’s appearance, including hair colour, height, weight, clothing, age and type of weapon. Look for identifying characteristics, including scars, tattoos and speech patterns. If it is safe to do so, write down the license number and the make, model, colour and year of the get-away car.

 

STAY OUT OF THE DANGER AREA

The robber/s is in control—Do not try and outsmart them. During the hold-up do not investigate out of curiosity or bravado.

 

STAY WHERE YOU ARE, DO NOT CHASE

Leave this to the police. Observe the direction of departure and get-away car details only if it is safe to do so.

 

CALL THE POLICE

When it is safe call the police. Ring 000. Make a full report to the police before discussing the hold up with other staff.

 

SEAL OFF THE HOLD UP AREA

Evidence must not be touched. Any interference may destroy vital clues.

 

ASK WITNESSES TO REMAIN

The person in charge should ask all witnesses to remain until the police arrive. The police will want to interview all witnesses and try and establish the identity of the robber/s as quickly as possible.

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